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In Short : The mention of a Grievance Redressal Mechanism on the National Portal for Rooftop Solar suggests the presence of a system to address complaints or issues related to rooftop solar installations. This mechanism likely provides a platform for individuals or entities to raise concerns, seek resolution, or report problems encountered in the context of rooftop solar projects. Establishing such mechanisms enhances transparency, accountability, and user satisfaction in the implementation of rooftop solar initiatives.
In Detail : The Union Minister for New & Renewable Energy and Power has informed that a provision has been made on the National Portal for Rooftop Solar, for the consumer to raise request at various stages of application for making any changes/modification in the application/claims. So far 15,942 requests have been received on the portal, out of which 15,053 requests have been resolved.
This information has been given by the Union Minister for New & Renewable Energy and Power Shri R. K. Singh, in a written reply to a question, in Rajya Sabha today, December 12, 2023.
