17th of July 2018, Growatt Australia Service team is celebrating the eight-year anniversary in Silverwater, Sydney.
In Growatt we understand a sale is the first step to increase our sales, not the last. Especially in Australia market based on the high labor cost, all the local distributors require not only the high-quality products but also reliable, localized after-sale service to protect their benefits, to safeguard their end users’ solar power generation. That is why Growatt has four experienced full-time technicians. They are dedicated in answering client’s queries, improving Growatt Customer Service and providing routine training and maintenance. Now and the future, for any after-sale service issue, Growatt guarantees it will resolve it or provide suitable solution within 48 hours. Two service numbers+ 61 2 80651298 / +61 423 487 311 will ensure no customer’s call would be missed.
From 2010, Growatt service team is taking good care of the 190,000 inverters we have sold in Australia, the failure rate of these inverters is dramatically low, there are more than 80,000 Growatt functional inverters are out-of-warranty which reflects the quality of Growatt. For the storage side, Growatt has abundant replacement inverters in Silverwater warehouse to guarantee that a confirmed warranty claim in major cities will get its replacement in 48 hours.
The standard Growatt after-sale service procedures would be like : client makes a phone call with our after-sale technician, then they fill up a form with inverter details like serial number, contact details, Growatt will send a replacement inverter to site, if the client cannot install the inverter, Growatt will send an authorized electrician to do the replacement and take back the faulty inverter. Further, Growatt provides sufficient after-sale new product installation training and regular maintenance for Australia inverter distributors and wholesalers.
Along with Sydney service center, Growatt also provides Online Service System(OSS) to our clients, it is an online service platform where distributors/installers can monitor and remotely control all installed Growatt inverters online, any faulty inverters OSS will automatically generate warning or trouble shooting advice, firmware upgrading can be done also online, with which up to 60% inverter problems can be solved, it can greatly reduce maintenance cost for installers and distributors. if the problem can not be fixed remotely , distributors/installers can also report online to get help from a group of online service engineers in Growatt Shenzhen Headquarter.
“Over the past eight years, Growatt has offered the utmost support and tremendous efforts for Australia market.” said David Wei, Managing Director of Austra Energy, one of Growatt’s distributors in Australia. “Today, with Growatt’s OSS system, we can remotely diagnosis and locate faulty inverters, some of the faults can be corrected by computer, this has helped us to lower our OPEX and saved an enormous amount of maintenance cost and labor.”
Source: ginverter
