Specialist- Customer Support Services
Our high growth and leadership position in the renewable energy business offers outstanding opportunities to individuals seeking an exciting work environment in one of the most important industries for the 21st century. First Solar is a leader in the development and manufacturing of thin film solar modules used in grid-connected solar power plants, as well as a provider of complete solar generation solutions for U.S. utilities. Our culture is one where teamwork, continuous improvement, achievement of results, and environmental responsibility are core values. We are seeking new associates who are motivated to contribute their talents to making cost-effective solar energy an important part of the world’s energy mix.
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Primary Job Functions:
The position requires interface and interaction with all functional departments:
Minimum of 2 years of quality-/technical experience in a PV production area; Experience in PV-Solar is preferred.
Calibration/testing/measurement experience is an added advantage.
Education:
Diploma – Electrical or Bachelor Degree in Electrical
Required Skills/Competencies:
Proven knowledge and experience in carrying out reliability and life cycle testing;
Problem solving skills;
Good MS Office skills;
Excellent communication skills (verbal and written).
Ability to travel with potential for international travel
Essential Responsibilities:
Responsible for carrying out tests to establish reliability and lifespan of the products
Processing of incoming Warranty/Quality inquiries in collaboration with other Global Customer Support Services teams and other departments such as Quality;
Execution of the technical check in the warranty inspection center or at a customer site
Identification and implementation of corrective and preventative measures as well as steps for continuous quality improvement
Support Global Customer Support Field Services with field testing and site visits
Responsible for problem solving of internal quality matters of warranty related issues
Participation in the process of preparing new drafts as well as new production equipment
Responsible for effective communication and advocates team building
Observe all company health and safety guidelines
Drive continuous improvement for WIC processes to provide resolution in a timely and efficient manner
Reporting Relationships:
Reports to Regional Manager, Global Customer Support Services
The position has no direct reports
Travel:
Up to 70% travel maybe required per year
Hybrid Physical Requirements:
Will sit, stand or walk short distances for up to the entire duration of a shift
Will climb stairs on an occasional basis
Will lift, push or pull up to 27 pounds on an occasional basis
Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
20/40 vision in each eye, with or without correction, is required
Must be able to comply with all safety standards and procedures
May reach above shoulder heights and below the waist on a frequent basis
May stoop, kneel, or bend, on an occasional basis
Ability to wear personal protective equipment is required (including but not limited to; steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)
All associates working on the production floor may be required to wear a respirator at any given time and thus, the ability to wear a respirator is a condition of employment and continued employment (requires little or no facial hair)
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
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Language Requirements
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Experience
Calibration/Testing/Measurement, PV Industry-
Education
Bachelors (Required)-
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check, pre-employment drug screen, and any other test that may be required for the role.Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check, pre-employment drug screen, and any other test that may be required for the role.
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